Customer Support

Sales Policy & Returns

Sales Policy

Canine Training Systems reserves the right to refuse any sale at any time to anyone for any reason. The Purchaser of our products agrees that their purchase is being made solely for personal, in-home use. Any commercial use, including public display, rental, or other business use, whether for payment or for free, is strictly prohibited without a further license agreement with Forest Run Productions, Inc. By purchasing, you are entering into a binding agreement with Canine Training Systems and are subject to all legal remedies available for violation of this agreement as more specifically detailed in our Terms of Use. No sale is completed until product is received.

Returns

Due to the obvious consumable nature of video and print media, refunds are not possible for products that have been opened, viewed or are in less than new condition. Video products that are unopened, in new condition may be returned within 15 days of receipt. All returns may be subject to a 15% restocking fee and proof of purchase may be required.

Because of the delicate nature of optical discs, we urge you to provide adequate care and protection to your discs. If a title is damaged, altered or lost, replacement may not be possible. We request that all claims for defective titles be made within 15 business days of receipt by the original purchaser to be considered for replacement. Proof of purchase may be required.