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DVD's, Media and Books
Canine Training Systems® reserves the right to refuse any sale at any time to anyone for any reason. The Purchaser of our products agree that their purchase is being made solely for personal, in-home use. Any commercial use, including public display, rental, or other business use, whether for payment or for free, is strictly prohibited without a further license agreement with Forest Run Productions, Inc. By purchasing, you are entering into a binding agreement with Canine Training Systems® and are subject to all legal remedies available for violation of this agreement as more specifically detailed in our Terms of Use.
Due to the obvious consumable nature of video and print media, refunds are not possible for products which have been opened, viewed or are in less than new condition. Video products which are unopened and in new condition can be returned within 30 days. All returns may be subject to a 15% restocking fee.
Due to the delicate nature of optical discs, we urge you to provide adequate care and protection. If a title is damaged or altered, replacement may not be possible. We request that all claims for defective titles be made within 14 business days of receipt by the original purchaser to be considered for replacement. Proof of purchase may be required.
Toys and Supplies
Dye lot and color variations occur from time to time depending on product and availability. While we make every effort to notify our customers, we do not guarantee against lot color or material variations.
Special Orders/Custom Products
Special order and custom products are sometimes available upon request. We deal with a range of vendors which can provide us with products to your specifications when possible. If there is something you can't find, let us know, and we will try to find it or have it fabricated for you. We do not accept returns or exchanges on special order or custom products.
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