When ordering, you will see multiple options for product delivery
format. We encourage you to choose the proper item based on location and
equipment specification. Our options are:
- VHS-NTSC (National Television Standards Committee)
This format is the video signal standard of North America and the default format in our secure shopping cart unless a DVD is available for that product.
- VHS-PAL (Phase Alternate Line)
The PAL format is commonly used on continents other than North America. Because we only accept exchanges on unopened, unviewed, like new products, we encourage you to verify the signal required by your equipment prior to ordering. Some machines will play both formats, but this is the exception rather than the rule, so please be informed when ordering.
- DVD (Digital Versatile Disc)
A high capacity, high transfer rate disc which looks like a Compact Disc. Canine Training Systems® titles which are available on DVD are often multi-language, and when a purchasing option, they are listed in the product description and option pull down menu in our secure shopping cart. All DVD's currently in production are being encoded in NTSC format which works on approximately 95% of the world's DVD players when professionally authored and replicated. Please verify your equipment prior to ordering.
Note- Please be sure your DVD player will accept NTSC DVD's prior to ordering this option when viewing outside North America. (we have had zero incompatibility issues)
Customer's that have previously purchased VHS® versions of titles currently available on DVD may upgrade their VHS® purchase for the difference in base price. Please return your VHS® title with the appropriate upgrade fee and postage ($7.00 postage for the first title upgrade and $2.00 for each additional). Each upgrade must also include the upgrade request form located here.
We appreciate your business and look forward to upgrading you to our pure digital products.
Upgrade Charges:
Clicker Fun with Dr. Deborah Jones
(NTSC DVD): $10.00 US per title
Competitive Agility Training With Jane Simmons-Moake
(NTSC DVD titles- English or German): $10.00 US per title
Competitive Obedience With AnneMarie Silverton
(NTSC DVD): $15.00 US per title
The Foundations of Competitive Working Dogs with Joanne Fleming-Plumb
(NTSC-DVD Obedience titles multi-lingual English/German): $15.00 US per title.
(NTSC DVD Tracking titles): $10.00 US per title.
The German Shepherd Dog the German Way
(NTSC DVD): $10.00 US per title
Grooming the Jack Russell Terrier for Companionship, Work and Show
(NTSC DVD): $10.00 US per title
In the Ribbons: The Dog Show Game- Australian Shepherd, Golden Retriever, Labrador Retriever, Rottweiler
(NTSC DVD): $5.00 US per title
Obedience without Conflict titles
(NTSC DVD multi-lingual English/German): $10.00 US per title
On Target: Training Substance Detector Dogs
(NTSC DVD): $10.00 US per title
Schutzhund with Gottfried Dildei
(NTSC DVD titles- English or German): $15.00 US per title
Small Dog Fun: Competing with a Small Dog
(NTSC DVD): $15.00 US per title
The Schutzhund Protection Series- Protection 1, Protection 2 and Protection 3
(NTSC DVD): $15.00 US per title
We ship using a variety of shippers and fee structures. Because we ship combinations of videos, books, training products and supplies, shipping costs through our secure site are approximations. Shipping charges are typically based on weight, bulk and method used. We ship using the most economical, efficient method, unless another method is specified. Should you have special requests when shipping or need an exact shipping price, please let us know in the "Special Instructions" window in our secure shopping cart, or contact us for pricing.
Standard U.S. shipping is USPS Priority Mail (average delivery time is 2-4 days- not guaranteed). We also routinely ship UPS and FedEx both nationally and internationally. Exact pricing is available should these options be requested. Should you have a special requirement, please let us know, we are happy to accommodate it.
We consider your repeat business our highest accolade and we want you to purchase titles that benefit you and your canine partner. Our ongoing multi-product discount is designed with this end in mind. When 3 or more of our in-house titles (VHS titles or DVD's denoted with our logo) normally priced $49.95 each or more, are purchased at one time, you will save $10.00 per title. Many bundled specials already reflect this discount and others include additional discounts based on quantity and individual series. We encourage you to pick your own titles and create a bundled solution that fits your needs.
Note- Many bundled specials include multi-product discounts and are not subject to further discount. When ordering multiple bundled specials, our secure cart will sometimes reflect further discounts. We apologize for this error and are working to resolve it.
Videos and Books
Due to the obvious consumable nature of video and print media, refunds are not possible for products which have been opened, viewed or are in less than new condition. Should a video title be defective, we are happy to immediately replace it with another copy of the same title.
Video products which are unopened and in new condition can be returned within 30 days. All returns are subject to a 15% restocking fee.
Toys and Supplies
Dye lot and color variations occur from time to time depending on product and availability. While we make every effort to notify our customers, we do not guarantee against lot color or material variations.
Special Orders/Custom Products
Special order and custom products are sometimes available upon request. We deal with a range of vendors which can provide us with products to your specifications when possible. If there is something you can't find, let us know, and we will try to find it or have it fabricated for you. We do not accept returns or exchanges on special order or custom products.
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